Conflict is inevitable in the modern workplace, especially when you have employees from many different walks of life working in the same place. When left unresolved, even the seemingly smallest of conflicts can grow into bigger issues that can affect the entire company.
Fortunately, with the right conflict resolution methods in place, human resource professionals can effectively handle (and even prevent) conflict to create a happier and more productive environment for all.
Understanding HR’s Role in Conflict Management
In most companies, a human resources director or HR department is responsible for conflict mediation and resolution in the workplace. This is because HR professionals are generally viewed as neutral parties, specifically trained to remain unbiased and help employees work through their issues.
Likewise, HR professionals also have the administrative power to implement preventative and strategic measures that could help avoid conflict before it even begins.
HR Conflict Resolution Strategies and Techniques
HR teams have a number of tools at their disposal when it comes to managing workplace conflict. The key is knowing when to use each of these conflict resolution strategies and how to deploy them tactfully with employees.
Some examples of effective conflict resolution techniques for HR professionals include:
- Holding mediation sessions for specific employees, either individually or in a group setting.
- Leading conflict resolution courses/training for employees.
- Keeping the lines of communication open between HR and employees, as well as management and employees.
Additional Tools and Resources for HR Professionals
In addition to these conflict management strategies, HR professionals should take advantage of the other tools and resources they have at their disposal. Conflict resolution training programs and even software that collects anonymous feedback from employees can be especially helpful when prioritizing and handling disputes.
Preventive Measures to Minimize Conflict
While it may not be possible to prevent all conflict in the workplace, HR professionals can take some proactive measures to minimize conflict and maintain harmony among workers.
Team-building activities, for example, can be especially effective in mitigating conflict by encouraging employees to work together and get to know one another outside of the scope of their everyday roles.
Meanwhile, HR professionals are also tasked with ensuring workplace policies are clearly communicated to all employees. When everybody is on the same page regarding workplace policies, there is less chance of conflict arising in the first place. Having employees sign written agreements or acknowledgments of having received a copy of company policies is a good way to maintain accountability, too.
The Final Word on Navigating Workplace Conflict
Managing conflict in the workplace can be challenging, regardless of whether you have a dozen employees or several hundred. However, HR plays a crucial role in keeping the peace and resolving workplace conflicts as they arise. When they can do this work effectively, the entire company benefits.
Struggling to manage workplace conflict? Contact ASAP Payroll for expert HR consulting services and discover how we can help you create a more harmonious work environment.
